There are two things you can try to fix this. If you unplug the modem and lights stay on, remove the battery from the modem. The same applies for the modem – a blinking orange light usually indicates a problem. If you're sure that the password has been changed but you can't remember the new one, you can change the password again, and then update all your devices so that they're using the same password. Once reset, you can, How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, Verizon Launches Powerful New 5G Home Router, 79 Netgear Routers Vulnerable to Serious Security Flaw, Business Choice Awards 2020: Routers and Servers/Network Attached Storage, Reader's Choice Awards 2020: Routers and Network Attached Storage, Netgear Wi-Fi 6 Nighthawk Pro Gaming XR1000, TP-Link Archer AX11000 Next-Gen Tri-Band Gaming Router, Linksys Dual-Band Mesh Wi-Fi 6 Router (MR9600). The modem is the device that communicates with your Internet service provider, while the router shares the connection among all the computers and other networked devices in your household. Resetting or Flushing this cache is … Failures in the operating system software that control the adapter, on the other hand, can occur frequently especially with computers that are heavily used. How to Fix Your Internet Connection. If you’re experiencing issues accessing websites and ping seems to be working properly, it’s possible that one (or more) websites are experiencing problems on their end. To view these steps, check out Wi-Fi connection icons and what they mean. OneDrive ist ein kostenloser Onlinespeicher, der in Ihrem Microsoft-Konto enthalten ist. For example, Before assuming your internet connection is faulty, try visiting several popular Web sites rather than just one. These will appear as separate networks in the list of available Wi-Fi networks. You may also want to try this even if the lights are blinking normally – we’ve experienced flaky routers that occasionally needed to be reset, just like Windows computers. Tip. After your PC restarts, Windows will automatically look for and install the network adapter driver. How to find your wireless network password, Make a Wi-Fi network public or private in Windows 10. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again. In some cases, the modem and router may be the same device. Often, the only thing you can do is wait for your Internet service provider or a specific website to fix the problem you’re experiencing. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. This command sends several packets to the address you specify. This is just like restarting your computer. To do this, select the Start  button, then select Settings > Network & Internet  > Wi-Fi . To fix this, remove (or "forget") the network connection, then reconnect to the network. Check for Broadband Router or Access Point Malfunctions. Unplug the power cable for the modem from the power source. Swipe in from the right edge of the screen, and then select Settings. If you can visit other websites just fine, it's likely that the problem is with the website you're trying to visit, and you'll have to wait for them to fix things on their end. On the Network reset screen, select Reset now > Yes to confirm. Make sure it’s set to the mode your network is using. What Kind of Screen Protector Should I Get for My Phone? To the right of it, select Run as administrator > Yes. Check to see if an updated driver is available. Check the documentation for your modem and/or router to diagnose what these lights are telling you. Select View all > Network Adapter. Bear in mind that it may take your modem a few minutes to reconnect to your Internet service provider. Have a full house of social distancers working, gaming, streaming, and news binging, all at the same time? To test whether the problem is really with your router or not, you can plug your computer’s Ethernet cable directly into your modem. At the prompt, type ping and then select Enter. Try using the Network Adapter troubleshooter to automatically find and fix some problems. If the lights indicate that either devices are experiencing a problem, try unplugging them and plugging them back in. The most likely culprit is a router and/or modem. Type netsh int ip reset and select Enter. If it doesn’t match, you won’t be able to connect, and the network might not appear in the list of available networks. When you have Wi-Fi but no internet connection, the problem usually lies in your own devices rather than your internet service provider. You may unsubscribe from the newsletters at any time. In the search box, type wireless and then select Manage wireless networks. If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. The steps you take to restart your modem and router can vary, but here are the general steps. One of the first things to try when your connection doesn’t seem to be working properly is the ping command. The problem could be caused by a virus or some sort of malware or an issue with a specific browser. However, if your PC is part of a homegroup or used for file or printer sharing, you’ll need to make your PC discoverable again by setting it to use a private network profile. Also, make sure Airplane mode is turned off. Ensure your wired or wireless network hardware is switched on and plugged in. Confirm the Wi-Fi channel number and encryption keys on your router have not recently changed (check with the network administrator if necessary). How to update a Microsoft Windows computer. Get all the features you love and know in Windows 10. If the Internet connection is still unstable, check the cable modem to see if it feels hot. Uninstall the network adapter driver and restart. For example, ping will never results in any responses. Open Device Manager by selecting the Start button , selecting Control Panel, selecting System and Security, and then, under System, selecting Device Manager  . If that's not the problem, you might have to. If it does, you’ll need to add the MAC address for your PC to the access list on your router before you can connect. Type ipconfig /flushdns and select Enter. Some providers also give advice on troubleshooting problems connecting to their network (sometimes for a fee). You can do this by. Make sure it’s not a problem with your cable modem or Internet service provider (ISP). Resolving issues with a slow connection, getting or staying on the Internet; Microsoft Article: Fix network connection issues in Windows 10; How … Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. The ISP's technical support can run system and line checks to determine if there are any issues between them and your computer. If you had to remove the battery from the modem, put it back in. If all devices on your network have the same problem, that indicates an issue with the cable or DSL modem, network router, or ISP. Plug the modem back into the power source. If you see results like this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP. In Device Manager, select Network adapters, and then double-click the network adapter name. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. Try using the Network Adapter troubleshooter to automatically find and fix some problems. (If you already have a Wi-Fi extender, it may just be poor quality—a mesh system will probably do a better job). Chris Hoffman is Editor in Chief of How-To Geek. Restart the computer and let Windows reinstall the network card and its drivers. If the "Wi-Fi connected" icon  appears on the right side of the taskbar, visit a different website. After restarting if you still have no internet, there are several other troubleshooting steps you can try. Has Your Wireless Network Configuration Changed? Chris has written for The New York Times, been interviewed as a technology expert on TV stations like Miami's NBC 6, and had his work covered by news outlets like the BBC. Do a scan for spyware, viruses, and, When you type a website into your browser, your computer looks up the, If you can't connect to the internet at all, take a look at your modem and, re-enable Wi-Fi from its configuration menu, If rebooting your router doesn't do the trick, it's possible a certain setting is causing your problem. For most routers, this involves pressing a very small reset button on the rear panel and holding it down for several seconds until the LED lights begin flashing.